Fascord Ltd
Front Office Executive
What this hire needs to solve
Availability, triage accuracy, protecting specialist time, and being the trustworthy face/voice of the company with call-logging as the mechanism that turns individual interactions into visibility for the rest of the business.
About the role
About the Role
We're looking for a proactive and personable Front Office Executive to be the first point of contact for our logistics operations — both in person and over the phone. You'll manage the front desk, greet visitors, drivers and vendors, and handle a steady volume of inbound calls related to shipments, deliveries and customer queries, routing them to the right teams quickly and professionally. Opportunity to grow within a fast-paced logistics environment.
Key Responsibilities
Front Desk & Reception
-Greet and manage visitors, vendors, drivers and job candidates -Maintain the visitor/vendor log and issue gate passes where required -Manage incoming/outgoing mail, couriers and documentation -Keep the reception area organised and presentable
Inbound Calls & Customer Support
-Answer inbound calls promptly and professionally -Handle shipment status inquiries, delivery/pickup scheduling questions, and general customer queries -Route calls to the correct department (dispatch, operations, sales, billing) -Log call details and escalate complaints or urgent issues to the relevant team Follow up on unresolved queries to ensure timely closure
Administrative & Logistics Coordination
-Enter and update shipment/order data in the logistics/ERP system -Coordinate with the dispatch and operations team on delivery schedules -Assist walk-in customers and drivers with invoices, delivery notes and paperwork -Support scheduling, meeting room bookings, and office supply management -Maintain accurate filing and record-keeping systems
Requirements -Bachelor's degree or diploma (or equivalent experience) -1–3 years' experience in a front office, receptionist, or customer service role — logistics/supply chain experience preferred -Strong verbal and written communication skills -Professional, friendly telephone etiquette; comfortable handling high call volumes -Working knowledge of MS Office; familiarity with logistics/ERP or CRM software is a plus -Excellent multitasking, organisational and time-management skills -Calm, composed and solutions-focused under pressure
Skills tested
How you apply
No CV. You'll step into a realistic work simulation assessment for this role and work through 3 connected tasks under a single timer. Everything is scored against the same framework, and the result is added to your Capability Passport whatever the outcome.